How can we help?

From online stores in the UK and Europe (Buy For Me), and from checked shops in Kurdistan and Iraq and our own store (our Shop). Stores in the USA, the Gulf (UAE) and China are coming soon.

Send us the product link in the app. Our team checks it and sends you one price: item + service fee + delivery + estimated customs. If you are happy, you pay in the app. We buy the item, and it goes to our partner hub in the UK or Germany. From there it travels to you in Iraq.

Living abroad and missing home? Build your own box of favourites. You choose what goes in; we pack it with care.

Yes. Some items cannot go on some routes. Our team checks every request. If an item cannot go on your route, we tell you before you pay.

Yes. In our Shop you pay once, even when your items come from different shops.

Yes, for delivery in Iraq. Choose "Send as a gift" and add a card. The price is hidden. We ask for the receiver's first name and phone number. Only the driver sees them.

Yes. Use "Ask someone to pay" to send a payment link. The link works for 30 minutes. It shows only the total, the order number and your first name. You can send a new link; the old one then stops working.

For Buy For Me you get one price with four parts: the item, our service fee, delivery and estimated customs. You see each part before you pay. In our Shop, the checkout shows your total before you pay. "What will it cost?" in the app gives an estimate only.

We never change a price silently. If a price must change, we send you the new price, and we only go ahead after your OK. "Buy again" always gives you a new price.

You pay in the app. In Iraq, you pay online. We do not store your card number.

Between Europe and Iraq, by road. For the UK: by road. Coming soon: from China and the USA to the UAE by air, and from the UAE to Iraq by air or by road — you choose.

About 2–3 weeks. Delivery times are estimates, not promises. Customs checks can add time.

Your price includes estimated customs. It is an estimate. The customs broker decides the final amount. Your price will not change, even if the final customs amount is different.

No. We declare what you really paid. We never lower values, split parcels or change categories to pay less.

Yes, with "Wait and combine". Your parcels can wait at the hub for up to 14 days, free. We remind you on day 7 and day 12. After 14 days, they go in the next box, at no charge.

In the app, open your order. Every step is scanned. In the app you can also turn on a delivery reminder (quiet hours: 22:00–08:00, your time).

Yes, in the app. Only to an address in the same city, and only before your parcel is "out for delivery". You confirm the change with a code.

No, there is no live map. In Iraq, the app shows how many stops are before you, and tells you when "Your driver is near".

In the app, in 4 steps: choose the item, tell us what is wrong, add up to 3 photos, and choose a refund or an exchange. An exchange is a new request (for Buy For Me, at today's price).

We sent the wrong item or size, or it is damaged, or not as shown: you pay no return postage. Please add at least one photo.

It does not fit, or you changed your mind: you pay the return postage and any store fee. We show you the cost before you confirm, and we take it from your refund. If the cost is more than your refund, we suggest you keep the item.

You can return an item only while it is inside its return time. The return time depends on the store or shop.

We send the money back to the way you paid, within 7 working days after we approve your return.

Tell us in the app: open the order and choose "Return or report a problem". Add photos. Please tell us within 5 days after delivery. We are not an insurance company.

Delivery times are estimates, and customs checks can add time. If you are worried, open "Customer help" in the app.

Tell us at once in "Customer help" in the app. Please tell us within 5 days.

In the app, open the order and choose "Return or report a problem". Add up to 3 photos. Please tell us within 5 days.

Don't share it. Never send card numbers or passwords by e-mail or chat.

Shop sign-up is open: apply in the Business app. For shops

Every Thursday, after a waiting time: 14 days after delivery (7 days for orders inside Iraq), and only after our checks.

Yes, for example with Shop stories: one photo, booked for whole days, always marked AD and approved by our staff.

Our parcel label shows only a general category and the number of items (for example "Cosmetics · 3 items"), and handling words such as FRAGILE, LIQUID, BATTERY or THIS SIDE UP. It never shows your name, address, price or item list. Our tracking page doesn't show them either.

In the app, open "Customer help" and write to our team. Never send card numbers or passwords.