How can we help?
Track an order, find a quick answer, or write to us.
Questions
Short answers to the questions we hear most.
Orders & delivery
Where do you buy from?
From online stores in the UK and Europe, and from checked shops in the Kurdistan Region. Stores in the USA, the Gulf and China are coming soon.
Where do you deliver?
To your door. The app shows what can be delivered to your address before you buy.
How long does delivery take?
Every product and every price we send you shows a delivery estimate for your address. Items from different shops can arrive as separate parcels.
Can I follow my order?
Yes. Every parcel is scanned at each step. You see each step in the app, or with Track order above.
Prices & payment
What is included in the price?
The item, our service fee, delivery, and estimated customs and VAT — each on its own line, before you pay.
Do you store my card number?
No. We never store your card number.
Returns
Can I return an item?
In many cases, yes. The rules depend on the type of order — see our Returns page for the details.
What if my item arrives damaged?
Report it in the app from your order page, with a photo, and our team will help you.
Shops & safety
Are the shops checked?
Yes. Every shop is checked before it can sell, and every product listing is reviewed.
Which items can't be sent?
We only send items that are allowed on the route and meet customs and safety rules. The app tells you if an item can't be sent.
How can my shop sell on Gvand Orbit?
See Sell with us: apply, and we will check your shop and help you get started.
Still need help?
Mardin District-Near Tishk International University-120M Street, Irbil 44001, Iraq
Please never send card numbers or passwords by e-mail.