Tell us in the app
Report a problem from your order, with photos. Our team answers you there.
How to report a problemHere is what happens after you order, and what you pay.
Paste the link of the product in the app.
Our team sends you the full price, line by line.
The price you pay does not change afterwards.
We buy it, check it and take photos.
Usually in about 2 to 3 weeks. You can follow every step.
At the hub, your parcel is scanned and packed. Then it travels to you in Iraq.
Every shop is checked by our team before it can sell.
You see the full price before you pay.
Our team collects your order and packs it with care in Erbil.
In Kurdistan and Iraq, or to your family in the UK and Europe.
You see every part of the price before you pay. After you pay, the price does not change, even if the final customs cost is different.
Report a problem from your order, with photos. Our team answers you there.
How to report a problemWhat you can return, and how, is in our returns policy.
Returns policyEverything happens in the app: ordering, paying and following your parcel.
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